Custom Product Design Terms & Conditions
Last Updated: 13.03.2026
1. Acceptance of Terms
By using the product customisation tool on the Mcgregors Uniform website and submitting an order for customised products, you agree to these terms and conditions. These terms apply specifically to the creation, submission, and purchase of personalised or customised products using our online design tool.
Mcgregors Uniform reserves the right to refuse, cancel, or amend any order that does not comply with these terms.
2. Customer Responsibility for Designs
Customers are solely responsible for the content, design, text, images, and graphics submitted through the product customisation tool.
By submitting a design, you confirm that:
- You own the rights to use all uploaded images, logos, and artwork, or have obtained permission from the copyright owner.
- The design does not infringe any copyright, trademark, intellectual property rights, or other rights of any third party.
- The design does not contain unlawful, offensive, defamatory, or inappropriate material.
Mcgregors Uniform accepts no liability for copyright or intellectual property infringement resulting from customer-submitted designs.
3. Copyright & Intellectual Property
Customers must not upload or use:
- Copyrighted images, logos, or artwork without permission
- Trademarked brand logos without authorisation
- Designs that infringe the intellectual property rights of any individual, organisation, or brand
If Mcgregors Uniform becomes aware of potential infringement, we reserve the right to:
- Refuse or cancel the order
- Remove the design
- Request proof of permission or licensing
Any legal responsibility arising from unauthorised use of copyrighted or trademarked material remains with the customer.
4. Design Accuracy
Customers are responsible for ensuring that all details within their design are correct before submitting an order. This includes but is not limited to:
- Spelling and grammar
- Placement and alignment of artwork
- Colours and sizing
- Image resolution and quality
Mcgregors Uniform will produce customised products exactly as submitted through the design tool, and we cannot accept responsibility for errors present in the submitted design.
5. Image Quality and Print Results
The quality of printed products depends on the resolution and quality of images provided by the customer.
Mcgregors Uniform cannot guarantee print quality where:
- Low resolution images are uploaded
- Artwork is incorrectly scaled
- Colours appear differently on screen compared to printed materials
Minor variations in colour, size, and placement may occur due to the production process.
6. Order Approval
By completing your purchase, you confirm that:
- You have reviewed your design carefully
- All information is correct
- You approve the design for production
Once an order has been submitted and production has begun, changes or cancellations may not be possible.
7. No Returns on Customised Products
Because customised products are made specifically to customer designs:
- Personalised items are non-returnable and non-refundable unless they are defective or incorrect due to an error by Mcgregors Uniform.
Customers should review designs carefully before placing an order.
8. Right to Refuse Designs
Mcgregors Uniform reserves the right to refuse to produce designs that include:
- Offensive or abusive content
- Discriminatory or hateful imagery
- Illegal content
- Designs that may damage the reputation of Mcgregors Uniform
- Suspected copyright or trademark infringement
In such cases, orders may be cancelled and refunded.
9. Limitation of Liability
Mcgregors Uniform shall not be liable for:
- Customer design errors
- Copyright or trademark infringement resulting from customer uploads
- Poor print results caused by low quality artwork supplied by the customer
- Losses resulting from incorrect information provided in the design
Our liability is limited to the replacement or refund of the product where a manufacturing error has occurred.
10. Amendments
Mcgregors Uniform reserves the right to update or modify these terms at any time. Updated terms will be posted on the website and will apply to future orders.
11. Contact
If you have any questions regarding these terms or require assistance with your design, please contact:
Email: sales@mcgregorsuniforms.co.uk
Phone: 01903 962356