Refunds and Returns

Last Updated: 11.12.2025

Returns

To return a Mcgregors product, you must request an RMA (Return Merchandise Authorisation) number before sending any item back to us. To obtain an RMA number, simply email sales@mcgregorsuniforms.co.uk and request one. Please include the following information in your email:

Your full name and order number
Date of purchase
The item(s) you wish to return
The reason for the return

Once you receive your RMA number, it must be clearly written on the outside of the return parcel.

What Can be Returned

Most items sold by Mcgregors can be returned. To qualify:

Items must be in their original packaging
Items must be in new, unused condition
Items must show no signs of wear, damage, or alteration

If any item shows noticeable wear or is not in its original packaging, it will not be eligible for return.

What cannot be Returned

Items returned more than 30 days after receipt
Items not in their original packaging
Personalised, customised, or made-to-order items
Items showing signs of wear, use, or damage

All items must be in like-new condition to be eligible for return.

Refunds

Returns for a refund must be made within 30 days of receiving your purchase. Your refund will be issued to the original payment method once the item has been inspected and approved.

Exchange

Returns for exchange must also be made within 30 days of receiving your purchase. Exchanges are subject to stock availability at the time your return is processed.

Shipping

All shipping costs to return products to Mcgregors are the responsibility of the customer. We do not reimburse return shipping fees.

How to Return Your Items

Request an RMA number by contacting Customer Support at sales@mcgregorsuniforms.co.uk. Please specify whether you would like an exchange or a refund.
Write your RMA number clearly on the outside of your return parcel.
Send the package to:

Mcgregors – Returns Department
36 Goring Road
Goring-By-Sea
Worthing
England
BN12 4AD
United Kingdom